Case Study

Fiona Rowan

Protein Science Team Lead
Labgenius Ltd
Biotherapeutics company
30 Labstep Users

"The user support is absolutely fantastic and was one of the key reasons we chose Labstep. The team is incredibly responsive to queries and requests, and it's clear they're committed to ensuring we have the best experience possible."
What are your reasons for using Labstep?

We wanted to standardise how we capture our experimental data, and ensure all protocols and results are easily searchable and shareable.

What do you like about Labstep?

It's really intuitive to use - by far the best of the multiple ELNs we researched!

How does Labstep help you in your individual work?

It's really simplified and streamlined our experimental processes: from planning out experiments before entering the lab, to keeping track of what protocol step you're on in real-time, to writing up results and presenting data in a straightforward way.

How does Labstep help your team?

As a team we're able to share and modify SOPs and other protocols, easily peer-review each other's work, and share data reports with our project managers.

How was your onboarding process with Labstep?

Great! After our initial demo the Labstep team came in to run a full demo and training session with the whole wet-lab team

How have you found Labstep's user support?

The user support is absolutely fantastic and was one of the key reasons we chose Labstep. The team is incredibly responsive to queries and requests, and it's clear they're committed to ensuring we have the best experience possible.

How responsive has Labstep been to your feature requests?

Labstep has already implemented a number of suggestions that we've made, and the team is very proactive in seeking our feedback for improvements and future development ideas.

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Carl Brown, Sherlock Biosciences

"I have thoroughly been impressed by the customer service, the response times, and the rapid turnaround time to implement requested features. It's been a pleasure working with Labstep and it's great to have an ELN that works with us to improve our productivity."

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